Every fan question in one queue.
Willem II’s fans ask a lot, especially around big matches: tickets, matchdays, club products and memberships. Those questions arrive by phone, at the counter, in separate inboxes and on social media, with no shared overview.
What we are building
Together with Premium Plus, Bluepitch sets up Zendesk as the single place for fan service, with routing, priorities and response times that fit a Dutch professional club, including the peaks on matchday.
How it turned out
Read the full case: Willem II: Central Fan Service.
Want to know what this could look like for your club? Get in touch.