One service hub. One login.
After the new retail platform and the connected base for fan data, Royal Antwerp FC and Bluepitch start the next two steps in the club’s roadmap.
Central fan service
Questions about tickets, hospitality, merchandise and memberships now land in separate inboxes. Together with Premium Plus we bring them into one Zendesk environment, where every question has an owner, a status and a due date.
Single sign-on
Fans have a different login for ticketing, the shop and membership. With Unidy as the identity layer, every fan gets one account and one profile across the club’s platforms.
How it turned out
Want to know what this could look like for your club? Get in touch.